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What is your shopping basket?
The shopping basket is a semi-temporary record of
the items you have chosen to purchase. This information will be retained until you either manually
remove / clear the shopping basket or place the confirmed order. It is the
policy of the VistaDVD that Cookies do not carry any of your personal
information (name, postal address, email address, credit card, etc.), all
personal data is transmitted directly to VistaDVD.
How do you add items to your shopping basket?
You must click the 'Add to shopping basket' link where ever it appears on the
VistaDVD web site. This will normally be on the DVD details page, which is
displayed when a DVD has been selected from one of the search
pages or from one of the home pages.
At the moment when an item is added to the basket it will only add '1' of each.
If you require more than one copy of any DVD please just add the item to the
shopping basket again.
When I add an item to my basket, it does not show in the shopping basket, why ?
I select the 'Checkout' option, but i keep returning
to the shopping basket, why ?
The most likely cause is that your browser is set to not accept cookies. Cookies are used by VistaDVD
to hold you shopping basket details, and if your browser security is to deny acceptance of cookies, the shopping
basket will not function. You can check your security settings in IE using the 'Internet Options' sub-menu option
within the 'Tools' main menu option.
For Example, if using Internet Explorer, Select 'Tools' from the menu, then 'Internet Options' from the drop down menu displayed.
Click on the 'Privacy' tab from the dialog box displayed, and check the security level for the Internet
zone. There are many options to which this can be set, the higher the level, the more chance that
cookies will not be allowed. Try changing the level to a lower level then add the item to you basket again.
Please be aware changing this setting may affect other functionality of your browser !
How do you remove items from your shopping basket ?
Navigate to the shopping basket page and then click
on the 'Remove' link alongside the item you wish to remove. You can clear down
the whole shopping basket and start again by using the 'Clear shopping basket'
link on the same page.
What are the 'vouchers' referred to on the shopping basket
page ?
VistaDVD, from time to time, issues special offer vouchers either directly from the web
site, by email to registered customers or by advertising in national magazines.
These vouchers give reference numbers that can be used on the shopping
basket page to receive either a percentage discount or a fixed price deal.
Simply enter the voucher reference number in the field provided and the shopping
basket will be re-calculated including the appropriate discount.
Gift vouchers
Gift vouchers can be brought from the VistaDVD site, these take the form of
special voucher references. This voucher reference number can be used once by
the individual named when the gift voucher was purchased. They can be brought in
any value from the gift voucher page. The gift voucher can then be sent, either
by yourself or by VistaDVD.
Placing the final order
When you have added all of the DVD's you require into the shopping basket,
simply click on 'Checkout', either from the top navigation bar, or from
the link that appears on the shopping basket page. This will take you to the
customer details page where you can enter the delivery and payments details.
For
your protection, credit card processing is accomplished using secure processing
services. Your entry of
credit card information is encrypted when transmitted in secure mode.
If you are behind a firewall, the Secure Socket Layer (SSL) feature of your
browser and the processing of the credit card may be blocked.
All orders are checked before shipment. If any errors/omissions are identified, with any
information including, but not limited to, price, description and age classification, VistaDVD
reserves the right to cancel and/or change the order, in any way, to correct the error/omission. Any change
will be notified to the customer for their agreement prior to shipping.
No order is deemed to have been accepted by VistaDVD until it has been checked. If for any reason the order
is not accepted by VistaDVD you will be notified by Email, and a full refund will be issued against the original payment method.
If for any reason, you still feel uncomfortable submitting
your credit card over the Internet, you can mail your form to us.
Any order can be cancelled by the customer up to the point of shipment.
Registration
You must register on the site before placing the order. This is required for the following reasons.
1. We need the postal address for your order !!
2. An added security measure in protecting your payment. It allows us to make one more check on the
validity of the payment method being used.
3. It allows you to re-visit the site and cancel or monitor you orders.
4. Additionally, all registered users get exclusive access to further money off offers and prize draws.
Age restrictions
When placing your order, you confirm that you are,
according to applicable law and your local law if required, of an age that is legally allowed to buy all items
appearing on the order.
The UK law is applicable to this site. This site is intended for use within the
UK only. All orders are checked before shipment to ensure that the age classification displayed
at the time of order is correct.
The following age restrictions are in place for DVD's.
| ABBREVIATION |
CLASSIFICATION |
PURCHASER MUST BE |
| U |
Universal |
Unrestricted |
| Uc |
Universal - particularly suitable for children |
Unrestricted |
| PG |
Parental Guidance - general viewing but some scenes
may be unsuitable for young children |
Unrestricted |
| 12 |
suitable only for persons 12 years and over |
12 years and over |
| 15 |
suitable only for persons 15 years and over |
15 years and over |
| 18 |
suitable only for persons 18 years and over |
18 years and over |
How / when payment for the items is taken ?
Payment will be taken when you place your order. If part of
your order is in stock but other items need to be ordered, the whole order may
be retained until complete and then shipped, or it may be part shipped.
Payment can be made using either Pounds sterling, Euros or US Dollars.
If you prefer not to pay over the Internet see our FAQ for more details
Delivery process
All items posted within the UK are post and package free, posted first class.
For postage costs to countries within the EU, please see our postal information page.
If multiple items are ordered at the same time, a further postage discount will be applied. This starts
at approximately 15p per item for two items and increases to approximately 23p per item.
The more items ordered at the same time, the more the postage discount.
In stock and 'Usually available' items.
All items that are in stock will be posted the day after the order has been
accepted. If out of stock items need to be ordered from VistaDVD suppliers, there may be an
additional delay associated with this. This could take anywhere from 1 day to several months !
Typically it should be a few days ( an indication is given on the dvd details page ), but if
our suppliers do not have the item in stock it may take longer. Notification will be sent
to inform customers of any noticeable delay. The customer can cancel the order at any time before
the order has been shipped. See the returns
policy for further information. See line status details for more information.
Shipment date
The shipment date displayed is an indication of the estimated date of shipment from VistaDVD. Due to reasons
outside the control of VistaDVD these may change, however any significant delay will be relayed to the customer.
For pre-order items the shipment date displayed is the release date as notified by the appropriate studio.
For market and production reasons, studios often delay / change the date of release. This is again outside
the control of VistaDVD but customers will be notified of any significant delays.
Order tracking facility
All registered customers can return to the VisatDVD web site and track the status of any order
they have placed. See the order enquiry page for further information.
All customers can contact the
team for information on order / delivery status.
Order status explanation
| New Order. |
You have entered a new order, which is waiting for us to check the details and accept it. |
| Accepted. |
We have accepted the order and it is being processed. Any items in stock will be picked ready for
shipment, and any items not in stock will be ordered from our suppliers. |
| Part Picked. |
We have picked some items from your order and they are waiting for shipment. |
| Picked. |
Either all, or all remaining, items on your order have been picked and are waiting for shipment. |
| Part Shipped. |
We have posted some items on your order. If you have not received them within 14 Days please
contact
|
| Shipped. |
We have posted all, or all remaining, items on your order. If you have not received them within
14 Days please email
|
| Fully Paid. |
Your order is complete ! |
| Cancelled. |
You have cancelled your order. You can only cancel orders that have not yet shipped or part
shipped. Once cancelled you can re-instate the order. This will require you to go through the payment
process again, as the original payment will probably have expired its authorisation period. |
| Admin Cancelled. |
We have cancelled your order. If we hace not already contacted you and explained why,
please email
|
Line item status explanation
| Item in Stock. |
The item is in stock and we will normally pick and post it within the next 24 hours ( Normal
working days only ). |
| Awaiting delivery. |
We are waiting for one of our suppliers to acquire this item for us. This
could take anywhere from 1 day to several months ! Typically it should be 1 or 2 days, but if our
suppliers do not have the item in stock it may take longer. |
| Item Expected. |
The item has been shipped by one of our suppliers and should be delivered
to us within 24 Hours ( Normal working days only ). |
Returns/Refunds process
Any DVD purchased from VistaDVD can be returned within the first 14 days of
receipt for a full refund. To qualify for a full refund the DVD must be returned
in the original condition and packaging. The DVD must not have been removed from
its container and any protective covering must still be in place and complete.
Any stickers placed onto the protective covering must still be in place. A full
refund will be issued against the payment method used when purchased.
All returns postage must be paid for in full by the customer.
Any DVD that is faulty can be returned to VistaDVD within the first 14 days of
receipt for a full refund. Full details of the problem encountered must be
notified, by email, to VistaDVD prior to returning the DVD and a return
authorisation reference number gained. No refund will be issued against DVD's
received by VistaDVD unless the return has an authorised returns reference
included.
Your legal rights are not effected by any of the above
statements.
Further Information
For further information or any questions on the order / delivery / returns process please
contact
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